--- title: Why am I not Receiving Emails from Groop? description: You can add your Contacts and other correspondents to your email providers Safe Senders list to confirm you'll always receive messages in your inbox. --- [Skip to content](https://knowledge.groop.com/why-am-i-not-receiving-emails-from-groop#main-content) English Show submenu for translations [More support](https://knowledge.groop.com/kb-tickets/new?hsLang=en) ![Groop-Black.svg\]](https://knowledge.groop.com/hubfs/Groop-Black.svg) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://knowledge.groop.com/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base and Tutorials](https://knowledge.groop.com/?hsLang=en) 2. [Getting Started](https://knowledge.groop.com/getting-started?hsLang=en) # Why am I not Receiving Emails from Groop? ## You can add your Contacts and other correspondents to your email providers Safe Senders list to confirm you'll always receive messages in your inbox. There are a number of different ways you will receive Email Correspondents from Groop. These could be in the form of an **Invite** onto the Groop System, **Password** Resets, group **emails** from admins and staff and also email **notifications**. If you are not receiving Invites or Password Resets please firstly check your **Junk** and **Spam** folders incase they happen to be in these. If they are not in these folders the next step is to look at your email providers '**Safe Sender Lists**' this way you are able to add Groop to this and will allow the Groop emails to then reach your email inbox. Please find a link for this [here](https://support.microsoft.com/en-us/office/add-recipients-of-my-email-messages-to-the-safe-senders-list-be1baea0-beab-4a30-b968-9004332336ce) on steps on how to do this. Depending on the Email Provider you are with this will differ slightly.    Email Providers - BT - [here](https://www.bt.com/help/email/using-bt-mail-s-anti-spam-features) - Gmail - [here](https://aimegroup.com/how-to-add-safe-senders-to-your-email-list/) - Yahoo - [here](https://www.whitelist.guide/yahoo/) - Outlook - [here](https://support.microsoft.com/en-us/office/add-recipients-of-my-email-messages-to-the-safe-senders-list-be1baea0-beab-4a30-b968-9004332336ce) - Apple/Icloud Mail - [here](https://discussions.apple.com/thread/253192264) - Hotmail - [here](https://www.wikihow.com/Add-Approved-Senders-to-Hotmail)     - [Getting Started](https://knowledge.groop.com/getting-started?hsLang=en) - [Cymraeg/Welsh](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#main-content) - [Dechrau Arni](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#dechrau-arni) - [GroopChat](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#groopchat) - [Fy GroopPay](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#fy-grooppay) - [Fy Digwyddiadau](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#fy-digwyddiadau) - [Fy Nibynyddion](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#fy-nibynyddion) - [Gosodiadau Groop](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#gosodiadau-groop) - [Adroddiadau](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#adroddiadau) - [Cyfathrebu](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#cyfathrebu) - [Adnoddau](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#adnoddau) - [Gweinyddiaeth GroopPay](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#gweinyddiaeth-grooppay) - [Pobl](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#pobl) - [Digwyddiadau](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#digwyddiadau) - [Rolau](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#rolau) - [Labelau](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#labelau) - [Meysydd Golygiadwy](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#meysydd-golygiadwy) - [Hidlo ac Adrodd](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#hidlo-ac-adrodd) - [Dolenni Cofrestru](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#dolenni-cofrestru) - [Groops](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#groops) - [Ap Symudol](https://knowledge.groop.com/cymraeg-welsh?hsLang=en#ap-symudol) - [GroopChat](https://knowledge.groop.com/groopchat?hsLang=en) - [My GroopPay](https://knowledge.groop.com/my-grooppay?hsLang=en) - [My Events](https://knowledge.groop.com/my-events?hsLang=en) - [My Dependants](https://knowledge.groop.com/my-dependants?hsLang=en) - [Groop Settings](https://knowledge.groop.com/groop-settings?hsLang=en#main-content) - [Stripe Payments](https://knowledge.groop.com/groop-settings?hsLang=en#stripe-payments) - [Reports](https://knowledge.groop.com/reports?hsLang=en) - [Communications](https://knowledge.groop.com/communications?hsLang=en) - [Resources](https://knowledge.groop.com/resources?hsLang=en) - [GroopPay Admin](https://knowledge.groop.com/grooppay-admin?hsLang=en) - [People](https://knowledge.groop.com/people?hsLang=en#main-content) - [Interactions/Notes](https://knowledge.groop.com/people?hsLang=en#interactions-notes) - [Events](https://knowledge.groop.com/events?hsLang=en) - [Roles](https://knowledge.groop.com/roles?hsLang=en) - [Labels](https://knowledge.groop.com/labels?hsLang=en) - [Customisable Fields](https://knowledge.groop.com/customisable-fields?hsLang=en) - [Filtering and Reporting](https://knowledge.groop.com/filtering-and-reporting?hsLang=en) - [Registration Links](https://knowledge.groop.com/registration-links?hsLang=en) - [Legacy System](https://knowledge.groop.com/legacy-system?hsLang=en) - [Groops](https://knowledge.groop.com/groops?hsLang=en) - [Mobile App](https://knowledge.groop.com/mobile-app?hsLang=en) - [Dashboard](https://knowledge.groop.com/dashboard?hsLang=en) [![Chill listening crop-3](https://knowledge.groop.com/hubfs/Groop-Black.svg "Chill listening crop-3")](https://knowledge.groop.com?hsLang=en) Groop Knowledge Base and Tutorials Copyright © 2026, Groop Ltd